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Sonus Academy Courses

Detailed Course Descriptions


Sonus SBC Core series and SBC SWe:

Sonus SBC 5000/7000 series and SBC SWe support training addresses the hardware and software components used to create the SBC, the Embedded Management Application (EMA), call routing hierarchy, how to provision for peer-to-peer call/session environments, and media interworking as well as various troubleshooting scenarios. Substantial hands-on lab time is included.

Upon completion of this course, a student will be able to:

  • Understand the usage and implementation scenarios for deploying the SBC applications into peering & access environments
  • Explain the hardware components that make up the SBC Core machines
  • Describe various external call flow scenarios
  • Utilize the SBC Application Web and Command Line Interfaces for provisioning and troubleshooting
  • Provision the SBC for call routing in peer-to-peer and peer-to-peer-with-transcoding environments
  • Provision access control lists (ACLs) and call admission controls (CAC) for system security
  • Perform operational tasks including software installations, system configurations, backup and restore
  • Conduct general troubleshooting tasks include reading and managing event logs, debugging methodologies, use the packet capture tools
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Sonus SBC Edge:

SBC Edge Implementation:

This course looks at the detailed technical positioning and advanced voice solutions using Sonus products, and continues with hands-on sessions configuring the SBC 1000 and 2000. Skype for Business is focus of the second half of the course, looking at select telephony integration features and how they differ from previous deployments, including Branch Survivability. Use of theses SBCS in BroadSoft environments is also explored.

Upon completion of this course, a student will be able to:

  • Understand the use of the SBC Edge in enterprise VoIP and Unified Communications network environments including Microsoft Skype for Business and BroadSoft
  • Describe the hardware architecture and components of these SBCs
  • Use the Web UI to configure the SBC 1000 and SBC 2000
  • Conduct local SIP provisioning
  • Understand Call Flow and Transformation including types of Signaling Groups
  • Understand the SBC Edge Routing decisions
SBC Edge Support:

This course provides attendees with competency in technical support of the SBC 1000 and SBC 2000. This dive into the operational challenges in enterprise voice, Microsoft and BroadSoft environments will highlight the importance of ease of support and troubleshooting, both in the Enterprise as well as Service Provider environments. The course will start by looking at the Web User Interface for the SBC Edge, and continues with hands-on sessions configuring and troubleshooting the SBC 1000 and SBC 2000.

The focus is to build troubleshooting skills required for supporting all deployments such as ISDN trunks, SIP Trunks, and Local SIP clients. With an emphasis on understanding call flows through the devices, troubleshooting involves gaining an understanding of dependencies and interaction between the components configured for call flows.

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PSX Call Routing Basics in IP Environments:

This course teaches how to provision the PSX Policy Server to perform call routing/translations for calls processed by an SBC. It teaches how to fill essential database tables on the PSX Policy Server implemented as a standalone PSX, based on the most common Sonus applications. Substantial hands-on lab time is included.

Upon completion of this course, a student will be able to:

  • Trace a policy request as it is processed through the PSX
  • Navigate through the Insight PSX Manager graphical user interface
  • Provision the PSX database to support basic routing
  • Test routes provisioned in the PSX using the SSREQ tool
See Latest Course Schedule



PSX Advanced Training in IP Environments:

The PSX Advanced class is targeted at specialized provisioning for those interested in learning about advanced topics for call routing and delivering advanced services. Upon completion of this course, a student will be able to provision 14 different routing techniques and to use the Command Line Interface as well as the Sonus Insight EMS interface. Substantial hands-on lab time is included. Completion of PSX Basics is a prerequisite.

Upon completion of this course, a student will be able to:

  • Provision 14 different routing techniques
  • Understand the DSI structure and where announcements are stored
  • Build a blocking script using the Service Profile Editor
  • Build services for each of the three service categories:
    • Provision treatment, routing and enhanced services
    • Provision the PSX to perform digit manipulation and parameter manipulation
    • Provision the PSX to translate 800 numbers locally
  • Use the Command Line Interface method to add, update and delete records in the PSX database
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PSX Routing Basics in TDM Based Environments:

This course teaches how to provision the PSX Policy Server to perform call routing/translations for calls processed by a GSX 9000 Open Services Switch. It teaches how to fill essential database tables on the PSX Policy Server based on the most common Sonus applications (long distance and tandem switching). Substantial hands-on lab time is included.

Upon completion of this course, a student will be able to:

  • Trace a policy request as it is processed through the PSX
  • Navigate through the Insight PSX Manager graphical user interface
  • Provision the PSX database to support basic routing for long-distance applications
  • Test routes provisioned in the PSX using the SSREQ tool
See Latest Course Schedule



PSX Advanced Training - TDM Trunk Group Based:

PSX Advanced classes are targeted at specialized provisioning for those interested in learning about advanced topics for call routing and delivering advanced services. Upon completion of this course, a student will be able to provision 14 different routing techniques and to use the Command Line Interface as well as the Sonus Insight EMS interface. Substantial hands-on lab time is included. Completion of PSX Basics is a prerequisite.

Upon completion of this course, a student will be able to:

  • Provision 14 different routing techniques
  • Understand the DSI structure and where announcements are stored
  • Build a blocking script using the Service Profile Editor
  • Build services for each of the three service categories:
    • Provision treatment, routing and enhanced services
    • Provision the PSX to perform digit manipulation and parameter manipulation
    • Provision the PSX to translate 800 numbers and Local Number Portability
  • Use the Command Line Interface method to add, update and delete records in the PSX database
See Latest Course Schedule



PSX Advanced – Least Cost Routing:

This hands-on class, applicable to North American environments, will enable the participants to utilize the PSX to provision several Least Cost Routing examples as well as validate the routing outcome using the SSREQ tool. Completion of PSX Basics is a prerequisite.

Upon completion of this course, a student will be able to:

  • Provision several Least Cost Routing examples using the PSX as well as validate the routing outcome using the SSREQ tool.
See Latest Course Schedule



Sonus Trunking and Gateway Product Overview:

Sonus Product Overview (SPO), a lecture-only course, describes the basic architecture and operation of the Sonus trunking and gateway solution, and provides the essential terminology and operational understandings required for all other Sonus courses. SPO presents possible applications using the Sonus solution, describes the GSX 9000 Open Services Switch hardware architecture, discusses the Sonus components that interact with the GSX 9000, and introduces the EMS graphical user interface used to provision, monitor and manage the solution.

Upon completion of this course, a student will be able to:

  • Explain the role of each component in the Sonus solution
  • Understand potential applications of the Sonus solution
  • Identify the hardware components of the GSX 9000
  • Understand the different functions provided in the Sonus Insight graphical user interface
  • Describe the signaling interaction between Sonus equipment and third-party devices in long-distance, H.323 and SIP-based applications
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GSX Training (ISDN PRI & ISUP Provisioning Focus):

GSX Basics course is targeted at circuit switch provisioners. Through hands-on experience using the Insight EMS GUI, this course teaches how to create, test and turn-up ISUP & ISDN PRI trunk groups, with an appendix covering NFAS and IP trunk groups. This course also covers an introduction to using Command Line Interface commands.

Upon completion of this course, a student will be able to:

  • Describe the structure of ISUP and ISDN trunk groups
  • Create, test, and turn up ISDN PRI and SS7 ISUP trunk groups
  • Navigate through the Task Configurator
  • View trunk group records in the PSX database
  • Perform tone testing and continuity testing on circuits
  • Manage the state and mode of both logical trunk group resources and physical circuits
  • Augment the capacity of existing trunk groups
  • View basic statistics on GSX9000 circuit usage
  • Rename trunk groups that are currently carrying live traffic
  • Build an ISUP or ISDN trunk group using CLI commands
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Network Monitoring and Troubleshooting (NMTS):

This hands-on class describes how to view, interpret, and manipulate alarms displayed in the Insight EMS Fault Manager application. Also addressed are troubleshooting techniques for resolving connectivity and call processing problems in Sonus solutions. Using the Fault Manager alarm viewer, this course describes how to start from an alarm notification and diagnose a problem using the product documentation, software tools and log files, including call accounting records, call traces, and simulated policy requests.

Upon completion of this course, a student will be able to:

  • Use the Insight Fault Manager
  • Use the Insight GSX Navigator to check the operational status of the GSX 9000
  • Configure the EMS server to forward alarms
  • Customize the default severity level and On-line Help descriptions for each alarm
  • Follow a standard troubleshooting methods using the Insight Fault Manager, and use of tools to isolate and resolve the problem
  • Investigate and correct problems such as communication problems, server module failures and call processing problems on ISUP trunk groups
  • Use of tools including: PING and TRACE ROUTE, D-channel message tracing, ATTEMPT call detail records, etc.
  • SoftSwitch Management (SSGMT)
See Latest Course Schedule



Sonus Diameter Signaling Controller Applications:

This course is intended to provide attendees with a solid competency in the Sonus Diameter Signaling Controller (DSC 8000/SWe). The course will start by looking at the detailed technical positioning and solutions using the Sonus products, and continues with hands-on sessions configuring the DSC Applications. The session then dives into the technical considerations as well as hardware options, routing agents, and edge agents in Diameter signaling environments highlighting the importance of highly scalable and flexible DSC deployments. We will discuss the use of diameter routing agent and diameter edge agents in the network. Through the combination of classroom lecture, discussion, and hands-on lab exercises, this course is designed to build key network design flows, equipment configuration skills, troubleshooting and alarm monitoring, required for all deployment alternatives such as DSC 8000 Hardware and DSC SWe.

Upon completion of this course the student will be able to:

  • Understand the usage and implementation scenarios for deploying the DSC
  • Describe the different applications available in the DSC
  • Explain the hardware components that make up the DSC 8000 & SWe
  • Access the DSC Web Interface used for provisioning and troubleshooting
  • Provisioning for routing DSC Nodes and Adjacent Nodes
  • Display and interpret configurations using the Web interfaces for troubleshooting
See Latest Course Schedule



Sonus DSC SS7 Applications:

This course is intended to provide attendees with a solid competency in the Sonus DSC SS7 Signaling Applications. The course will start by looking at the detailed technical positioning and solutions using the Sonus products, and continues with hands-on sessions configuring the DSC SS7 Applications. The session then dives into the technical considerations as well as hardware options, STP’s, and SS7 signaling environments highlighting the importance of highly scalable and flexible DSC deployments. We will discuss the use of STP’s, routing agent and diameter edge agents in the network. Through the combination of classroom lecture, discussion and hands-on lab exercises, this course is designed to build key network design flows, equipment configuration skills, troubleshooting and alarm monitoring, required for all deployment alternatives such as DSC SS7 signaling applications.

Upon completion of this course the student will be able to:

  • Understand the usage and implementation scenarios for deploying the DSC
  • Describe the different applications available in the DSC
  • Explain the hardware components that make up the DSC 8000 & SWe
  • Access the DSC Web Interface used for provisioning and troubleshooting
  • Provisioning for routing STP Nodes
  • Display and interpret configurations using the Web interfaces for troubleshooting
See Latest Course Schedule



SGX Signaling Gateway Overview:

This course provides an overview of the Sonus Signalling Gateway, the SGX4000. Targeting SGX SS7 network engineers responsible for installing, provisioning, and managing the SGX SS7 Gateways to handle ISUP and TCAP message traffic, it addresses the role of the SGX in the SS7 network and how to provision.

Upon completion of this course, a student will be able to:

  • Understand the role an SGX4000 Signaling Gateway plays in a Sonus solution.
  • Demonstrate provisioning of the SGX4000 for both IP and TDM based SS7 signaling
  • Provision a GSX9000 to register to and work with an SGX
  • Provision the PSX and SGX4000 to pass TCAP messaging
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Sonus Element Management System:

This one day course looks at the Sonus Element Management System as an application, focusing on element management FCAPS (Fault, Configuration, Accounting, Performance, Security) capabilities of the applications. It further touches upon its use to manager particular Sonus network elements including SBCs and Gateways.

Upon completion of this course, a student will be able to:

  • Describe the overall capabilities of the application
  • Set up users
  • Utilize the fault manager
  • Collect and understand performance data
  • Configure, Backup and restore SBCs
See Latest Course Schedule
 
 
 

Customers

  • MathWorks estimates that through the automated provisioning and call routing features of the Sonus solution, the company has freed up more than 250 IT staff hours per week for more important projects.

    MathWorks is the leading developer of mathematical computing software for engineers and scientists. Founded in 1984, MathWorks employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A.
  • The industry-leading performance and scale of Sonus' SBC 5100 allows us to maintain a competitive edge in the market while delivering exceptional customer service. 

    Smart Tel is a major player in the Singapore telecommunications industry and aims to develop its global presence with new offices in Australia, Thailand, Indonesia, Philippines, India, South Africa, the US and the UK, with cost effective, easy-to-use and scalable telephony solutions.
  • We wanted to work with an industry-leading SBC vendor and our market analysis indicated that Sonus was the clear choice for this partnership.

    (GCS) is a software company founded in 2006 by Neal Axelrad and Jay Meranchik. GCS' goal is to be the best company in the marketplace. We are privately held and have offices in New York & New Jersey USA.
  • Sonus made the deployment, integration and migration to Microsoft Lync easy. 

    We are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.