Enabling WebRTC

Sonus’ WebRTC Services Solution empowers customers to take control and customize their Real-Time Communications (RTC) applications to build engagement solutions that improve the end-user’s experience and enable new business models.

The Sonus WebRTC Services Solution allows businesses to engage with their end-users in a unique and personalized manner. WebRTC can enable businesses to provide a more intimate customer experience taking advantage of the following click-to-connect feature options:

  • Instant Messaging (IM)
  • Voice Calling
  • Video Conferencing
  • Data Sharing Applications

The Sonus WebRTC Services Solution’s Software Development Kit (SDK) provides the development tools needed to customize applications which best address the specific needs and pain points of end-users. In addition, the behind-the scenes infrastructure enables these applications to seamlessly connect across multiple browser-enabled end-devices (laptop, tablet, smartphone).

Opportunities for the Enterprise

WebRTC has a variety of exciting use cases that can be used to improve the end-customer experience and increase profits by driving new business models. The following are a few examples:

  • Contact Centers: improved customer experience by building customer intimacy and trust
  • OTT Providers: an alternative, cost effective way to provide UC services to end users
  • Education: collaboration applications to encourage engagement among peers/students/professors
  • Health Care: enable secure doctor/patient communications

Figure 1: Sonus' WebRTC Services Solution Bridges the Web to the Rest of the World

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