Enabling Video Integration

Video enables customers and agents to have a face-to-face conversation over the network and collaborate like never before. A video experience can become more personalized and engaging, which raises customer satisfaction and differentiates the contact center from the competition. Sonus SBCs support multi-media features required for video including HD voice, presence, instant messaging, content sharing and Far End Camera Control (FECC).

Key video features supported by Sonus’ Contact Center Solution include:
  • Interworking: Easily normalize the signaling from multi-vendor endpoints and interwork SIP and H323 video streams without compromising SBC performance or scale
  • Encryption: Protect customer privacy and maintain compliance standards by encrypting video signaling (IPSEC/TLS) and media (SRTP) session
  • Network Security: prevent unauthorized endpoints from using conferencing facilities or services; prevent DoS/DDoS attacks on video streams
  • Policy Control: Video can expose the weakest link in your network. By enabling bandwidth call admission control (CAC) and overload protection policies for multi-media networks you can ensure network performance is maintained
  • High Availability: Never drop a customer due to a system failure. Sonus SBC’s provide a stateful failover to preserve video conference sessions and maintain a positive customer experience

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