Monitoring Services

Sonus brings advanced services offerings and network monitoring capabilities to provide our customers Sonus experts to support and manage their networks.

Monitoring as a Service (MaaS)

Sonus brings Real-Time Communications Monitoring as a Service (MaaS), a Cloud-based capability providing a single point of proactive fault surveillance for customers’ managed SBCs. By taking a 24/7/365 model, MaaS is designed to reduce and eliminate costly network outages by proactively observing the traffic for potential issues that could impact customer service. This new service not only removes ambiguity if a network alarm is triggered but also speeds incident resolution by proactively working issues as soon as the alarm is identified, rather than waiting for a customer-initiated trouble ticket.

Service features include:

  • Custom Management Interfaces
  • Secure Alarm Filtering and User Access
  • Real-Time Alarm Management
  • Real-Time Reporting and Dashboard Management

MaaS coupled with SME support services provides a holistic monitoring and management solution.

Subject Matter Expert (SME) Support Service

Sonus offers Ten (10) Day, Twenty (20) Day, and Thirty (30) Day Subject Matter Expert (SME) Support Service for Sonus SBC products. These service packages deliver access to Sonus Global Services Expert Consultants. Typical skill set or capabilities of Sonus personnel providing assistance under this service are aligned to the following general areas:

  • Database Routing and Design Expertise Support
  • Implementation Expertise Support
  • SIP Encryption and Security Expertise Support
  • Method of Procedure (MOP) Development Expertise Support
  • Subject Matter Expert Knowledge Transfer
  • Technical Testing Expertise Support

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