Incident Management as a Service (IMaaS)

Real-time communications (RTCs) are mission critical and adding multimedia to data networks amplifies the impact that anomalies can have on a business. Proactive monitoring helps keep your communications running so you can concentrate on running your business.

IMaaS delivers proactive Sonus performance monitoring and expert triage of changes negatively impacting critical communications infrastructure combined with rapid escalation to issue resolution resources when needed reduces risk to revenues, productivity, and customer satisfaction… allowing you to concentrate on running your business.

Incidents occurring within a Sonus IMaaS managed environment are correctly identified, characterized, and brought to resolution more quickly.

IMaaS can be combined with Sonus professional services and maintenance support services, and those of Sonus partners, to provide a holistic solution that increases return from and reduces risks to your communications infrastructure.


  • Secure surveillance and monitoring for proactive/early incident detection, alarm acknowledgement
  • Initial event triage and classification
  • Incident logging and investigation
  • Incident Assessment, and Escalation
  • Reporting and communication

Features and Benefits

  • Measure the response from Sonus elements to ensure connectivity and that the element is reachable for monitoring.
  • Measure the availability of the element.
  • Measure the performance of the network interfaces and report on both capacity and availability of individual ports.
  • Measure specific metrics for the performance of the application running on the element.

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