State Street Bank
Fortune 50 BankThe Challenge:
Minimize network equipment and IT management costs while making a smooth transition to IP-based call center technology, and manage the complexity of a geographically dispersed network that requiring signaling interworking between multitude of vendor solutions.The Result:
The Bank’s deployment of the Sonus solution made the migration from TDM to IP telephony cost efficient, resulting in 60% savings in data center real estate costs, plus further savings through the elimination of carrier transcoding. The solution provided .continuity and redundancy in the event of failed equipment, and also ensured that The Bank could handle peak call volumes and meet future goals of call center consolidation across their enterpriseEmployees:50,000-100,000Industry:BankingWebsite:
Fortune 50 Bank - NetScoreThe Challenge:
How to eliminate shifts in network traffic, transient overloads and inefficient call routes causing negative effects on service quality.The Result:
The Bank’s decision to integrate NetScore into its network enabled the conversion of trunk group utilization data from its network elements into business insights through visual reports and alerts. They were able to streamline their network, without replacing any of its current elements, to bring down MTTR and the associated costs. Additionally, with NetScore, they were able to accurately plan for network capacity based on trending analysis on the historically stored data.Employees:250,000Industry:Banking
Fortune 500 AirlineThe Challenge:
Migrate their communications networks to an IP infrastructure in order to improve customer service and call quality, increase employee productivity with unified communications and reduce telecom costs.The Result:
Deploying Sonus SBCs and policy management has optimized call routing, reduced the cost of call recording and improved customer service by strengthening the quality and reliability of call center communications.Employees:50,000-100,000Industry:AirlineWebsite:
Leading, Next Gen OSS & BSS Solution provider sought to expand its cloud-based offering to include a carrier class SBC PlatformThe Result:
The combination of the GCS Solution with the Sonus SBC platform has revolutionized how carriers view and employ cloud based network management solutions.Employees:<1000Industry:Inter-Carrier Communications
House of LyncThe Challenge:
Easily deploy, customize and optimize cutting edge Microsoft Lync-based Unified Communications technology to its growing list enterprise customers.The Result:
As a Microsoft-Certified GOLD Premier Support Lync Partner, House of Lync is helping organizations of all sizes to successfully deploy Lync as an IM/Presence, Collaboration or Enterprise Voice solution or with a custom development application. Featuring Sonus SBCs, House of Lync ensures that its customers have a proven, carrier-class voice solution for Lync that delivers unbeatable reliability, performance and carrier-grade qualityEmployees:<1000Industry:Microsoft-Certified GOLD Premier Support Lync Partner
MathWorks estimates that through the automated provisioning and call routing features of the Sonus solution, the company has freed up more than 250 IT staff hours per week for more important projects.MathWorks is the leading developer of mathematical computing software for engineers and scientists. Founded in 1984, MathWorks employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A.
The industry-leading performance and scale of Sonus' SBC 5100 allows us to maintain a competitive edge in the market while delivering exceptional customer service.Smart Tel is a major player in the Singapore telecommunications industry and aims to develop its global presence with new offices in Australia, Thailand, Indonesia, Philippines, India, South Africa, the US and the UK, with cost effective, easy-to-use and scalable telephony solutions.
We wanted to work with an industry-leading SBC vendor and our market analysis indicated that Sonus was the clear choice for this partnership.(GCS) is a software company founded in 2006 by Neal Axelrad and Jay Meranchik. GCS' goal is to be the best company in the marketplace. We are privately held and have offices in New York & New Jersey USA.
Sonus made the deployment, integration and migration to Microsoft Lync easy.We are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.