Service Provider

Basic 9x5

The Basic 9x5 Plan delivers full, responsive maintenance and support services during normal, local business hours (8:00 AM to 5:00 PM, Monday through Friday, based on location of serviced equipment). In compliance with regulatory mandates, customers serviced under this plan will not be eligible for services beyond normal business hours, with the exception of 24X7 online access to the Sonus Knowledge Center. With this plan, customers have the option to purchase major and minor software release upgrades separately at an additional cost per Sonus element upgrade.

Operations Support Service Provider | Resident Engineer, Upgrades, Tickets


The Network Operations Center (NOC) is the critical command center for your network—it’s where decisions are made, solutions devised and obstacles averted. A Sonus engineer embedded in your NOC provides the crucial support and network experience you need to handle hot issues in the critical months following new solution deployments. Our engineers offer valuable support for operational test activities including trunk provisioning, fault isolation and management, customer training, skills transfer and network security.

Basic 24x7

The Basic 24x7 Plan delivers Technical Assistance Center (TAC) break/fix telephone service for products purchased from Sonus Networks. With this plan, customers have the option to purchase major and minor software release upgrades separately at an additional cost per Sonus element upgrade. The Basic 24x7 Plan includes:

Comprehensive 24x7

The Sonus Comprehensive Secure 24x7 Plan provides Technical Assistance Center (TAC) break/fix telephone support for all of the network elements that comprise the Sonus solution--including third-party network elements provided by Sonus--24 hours day, seven days a week, 365 days a year. The Comprehensive Secure 24x7 Plan includes:

Maintenance Plans

We know that customers want flexibility in their maintenance and service contracts, so we offer a wide variety of service levels and pricing structures. Sonus customers may choose from three unique maintenance service plans:

  • Comprehensive Secure 24x7
  • Basic 24x7
  • Basic 9x5

Sonus offers the following maintenance program for our "Enterprise Customers" who use our gear to setup their network for their internal use and not to sell voice or data service using the network.


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  • MathWorks estimates that through the automated provisioning and call routing features of the Sonus solution, the company has freed up more than 250 IT staff hours per week for more important projects.

    MathWorks is the leading developer of mathematical computing software for engineers and scientists. Founded in 1984, MathWorks employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A.
  • The industry-leading performance and scale of Sonus' SBC 5100 allows us to maintain a competitive edge in the market while delivering exeptional customer service. 

    Smart Tel is a major player in the Singapore telecommunications industry and aims to develop its global presence with new offices in Australia, Thailand, Indonesia, Philippines, India, South Africa, the US and the UK, with cost effective, easy-to-use and scalable telephony solutions.
  • We wanted to work with an industry-leading SBC vendor and our market analysis indicated that Sonus was the clear choice for this partnership.

    (GCS) is a software company founded in 2006 by Neal Axelrad and Jay Meranchik. GCS' goal is to be the best company in the marketplace. We are privately held and have offices in New York & New Jersey USA.
  • Sonus made the deployment, integration and migration to Microsoft Lync easy. 

    We are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.