Service Provider

Operations Support for Service Providers

Resident Engineer Services

The Network Operations Center (NOC) is the critical command center for your network—it’s where decisions are made, solutions devised and obstacles averted. A Sonus engineer embedded in your NOC provides the crucial support and network experience you need to handle hot issues in the critical months following new solution deployments. Our engineers offer valuable support for operational test activities including trunk provisioning, fault isolation and management, customer training, skills transfer and network security.

Network and Database Design

Sonus Global Services creates a unique deployment design plan for your network that solves key architectural challenges including switch layout, IP core design, signaling interconnect, Quality of Service and capacity planning. In addition, we offer database design services for the PSX™ Centralized Policy Server, ASX™ feature server and ADS subscriber database.

Maintenance Plans

We know that customers want flexibility in their maintenance and service contracts, so we offer a wide variety of service levels and pricing structures. Sonus customers may choose from three unique maintenance service plans:

  • Comprehensive Secure 24x7
  • Basic 24x7
  • Basic 9x5

Sonus offers the following maintenance program for our "Enterprise Customers" who use our gear to setup their network for their internal use and not to sell voice or data service using the network.

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  • MathWorks estimates that through the automated provisioning and call routing features of the Sonus solution, the company has freed up more than 250 IT staff hours per week for more important projects.

    MathWorks is the leading developer of mathematical computing software for engineers and scientists. Founded in 1984, MathWorks employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A.
  • The industry-leading performance and scale of Sonus' SBC 5100 allows us to maintain a competitive edge in the market while delivering exeptional customer service. 

    Smart Tel is a major player in the Singapore telecommunications industry and aims to develop its global presence with new offices in Australia, Thailand, Indonesia, Philippines, India, South Africa, the US and the UK, with cost effective, easy-to-use and scalable telephony solutions.
  • We wanted to work with an industry-leading SBC vendor and our market analysis indicated that Sonus was the clear choice for this partnership.

    (GCS) is a software company founded in 2006 by Neal Axelrad and Jay Meranchik. GCS' goal is to be the best company in the marketplace. We are privately held and have offices in New York & New Jersey USA.
  • Sonus made the deployment, integration and migration to Microsoft Lync easy. 

    We are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.