With SIP based communications, subscribers can control and modify their telephone service remotely a key advantage in today's mobile, multi-device lifestyle. However, in order to be truly effective, self-service capabilities require a simple yet secure interface. The Sonus Insight Customer Portal (ICP) is a simple-to-use, rebrandable web-based customer care system that allows residential subscribers to modify their calling features and personal settings from a secure online connection. ICP integrates seamlessly into voice networks and communicates directly with the ADS (Access Directory Server), Voice Application Server (ASX) and voicemail servers for rapid service deployment.
A Web-based customer care system that enables subscribers to modify their calling features and personal settings from a secure online connection.
ICP empowers subscribers to control their service:
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Simple, secure Web login to configure any IP-based voice service
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Manage/access multiple voicemail accounts in one online location
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Take advantage of "high touch" call features like find me/follow me
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Service changes take effect immediately, not in 24 hours
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GUI-driven interface is easy to learn and use
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International language support for global deployments
