Several factors can impact the performance of voice calls on an IP network and the migration from a TDM PBX to IP can be difficult and troublesome. With the network directly affecting the customer’s experience, it is important to accurately identify when a problem with voice quality is occurring. Since many factors can cause poor voice quality in an IP telephony deployment, finding the cause of the issues can be difficult.
Sonus NetAssure provides your organization with extremely innovative approaches to managing voice quality. Sonus NetAssure includes a tightly integrated media analysis and active call generator to provide customers with a non-intrusive method for monitoring and troubleshooting voice quality (VQ) issues in their networks.
Sonus NetAssure accurately evaluates expected Voice Quality performance across the network. Unlike traditional monitoring tools, this solution analyzes real calls for IP and media impairments and combines both "audio/media-based" and "protocol-based" analysis methodologies into a single tool. This enables your IT staff to have a true understanding of voice quality issues and the effects any change will have on customer experience in today’s complex environments.
Features
- Combines both “audio/media-based” and “protocol-based” voice quality analysis into a single tool
- Filter calls based on ingress or egress trunks combined with calling or called party
- Distinguish VQ issues between transmission (Tx) and receiving (Rx) legs of the call
- Active call simulator to measure voice quality
- Correlate network information with voice quality scores
Benefits
- Establish a standardized baseline for Voice Quality
- Provides insight on the user experience – as it happens
- Around the clock, automated monitoring of user experience
- Provides diagnostics capability for passive monitors
- Insight on the user experience – as it happens
- Create a communication validation methodology that realistically represents the end user
Significance
- Optimize voice quality and analyze trends to troubleshoot factors that impair quality before they occur
- Avoid time consuming analysis for root cause
- Listen to voice quality calls to understand the t
- Ensure the Quality of Experience for end-users
- Avoid executive escalations
Applications
- Measure the true user experience
- Determine IP network performance
- End-to-end view of the entire solution
- QoE in the network
