Sonus Performance Assurance Suite

The Sonus Performance Assurance Suite provides customers with intelligent voice quality and network assurance solutions designed to improve user experience and reduce operational costs.

These comprehensive analytics solutions provide:

  • Proactive monitoring on voice quality and network performance
  • Assurance that system configurations are intact
  • Understanding of end-users’ Quality of Experience
  • Making data into actionable information

Specifically, each of the Network Performance Assurance solutions offers a unique set of capabilities through Sonus NetScore, a powerful real-time analytics solution that uncovers valuable voice quality and network metrics across the entire network.

Sonus NetScore

Sonus NetScore VoIP Analytics

Sonus NetScore is a powerful real-time analytics solution that uncovers valuable performance information from massive amounts of network data. Sonus NetScore includes packaged reports that provide real visibility and proactive alerting into customer, network, and operational issues. For ad hoc analysis, its streamlined web-based interface can be used to drill into micro events or layer multiple data points and KPIs for advanced trend analysis.

To power smarter decision making across an organization, Sonus NetScore presents actionable information in a way that is meaningful for different departments or user needs. The solution frees users from the need to develop reports, write SQL queries, and struggle with data, rather than discovering the actionable intelligence held within it. Only Sonus NetScore provides a complete understanding of evolving customer network behaviors correlated with precise network information to reveal the business models that generate long term profitability.


  • Traffic analysis
  • KPIs performance metrics
  • Voice quality
  • CDR drilldown
  • Trunk group performance
  • Dynamic threshold alarms
  • On-demand and customizable reporting
  • Aggregation from geographical disparate Sonus elements


  • Ensure the Quality of Experience (QoE) for customers before service deteriorates
  • Identify the location of Quality of Experience (QoE) issues to quickly isolate problems
  • Understand the details behind network gaps and anomalies
  • Identify voice quality issues and quickly isolate problems
  • Ensure maximum efficiency of IT resources and avoid alarm overload for IT staff
  • Enable a deep level of understanding about network trends and call events


Complete call and trunk group analysis by:

  • Network (the whole network)
  • Gateway
  • Ingress/egress trunk group
  • Ingress/egress super trunk group
  • Destination and sub-destination
  • Route label
  • Ingress/egress signaling IP end point
  • Destination and ingress/egress trunk group
  • Call disconnect reasons




  • MathWorks estimates that through the automated provisioning and call routing features of the Sonus solution, the company has freed up more than 250 IT staff hours per week for more important projects.

    MathWorks is the leading developer of mathematical computing software for engineers and scientists. Founded in 1984, MathWorks employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A.
  • The industry-leading performance and scale of Sonus' SBC 5100 allows us to maintain a competitive edge in the market while delivering exeptional customer service. 

    Smart Tel is a major player in the Singapore telecommunications industry and aims to develop its global presence with new offices in Australia, Thailand, Indonesia, Philippines, India, South Africa, the US and the UK, with cost effective, easy-to-use and scalable telephony solutions.
  • We wanted to work with an industry-leading SBC vendor and our market analysis indicated that Sonus was the clear choice for this partnership.

    (GCS) is a software company founded in 2006 by Neal Axelrad and Jay Meranchik. GCS' goal is to be the best company in the marketplace. We are privately held and have offices in New York & New Jersey USA.
  • Sonus made the deployment, integration and migration to Microsoft Lync easy. 

    We are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.